Refund Policy

Last updated: August 23, 2026

At Wen Dao · I Ching, we want you to be satisfied with your experience. This Refund Policy explains our approach to refunds for our digital divination services. Please read it carefully before making a purchase.

1. Our Stance on Refunds

Digital Nature of Our Product: Our divination readings are digital products generated on-demand. Once a reading has been generated and delivered, the service has been fully performed, and we are unable to "un-deliver" it. For this reason, we generally do not offer refunds for readings that have already been generated.

However, we believe in fairness: If you experience a genuine technical issue or if our service fails to deliver as promised, we will work with you to make it right — whether through a complimentary reading, an access code extension, or a refund in appropriate circumstances.

2. When Refunds Are Available

We may offer a full or partial refund in the following circumstances:

Technical failure: If our system fails to generate a reading after successful payment due to a technical error on our end (e.g., server outage, API failure, or system error), and we are unable to resolve the issue promptly.
Duplicate charges: If you are accidentally charged more than once for the same reading due to a system error.
Service not as described: If the delivered reading is significantly different from what was described on our website (e.g., a blank reading, garbled text, or a reading in the wrong language that cannot be resolved).
Unauthorized charges: If you believe a charge was made without your authorization, please contact us immediately so we can investigate.

3. When Refunds Are Generally Not Available

Refunds are generally not available in the following situations:

Change of mind: If you simply change your mind about wanting the reading after it has been generated.
Dissatisfaction with interpretation: If you disagree with or are unsatisfied with the content or interpretation of the reading. Our readings are generated by a system that combines traditional I Ching scholarship with AI assistance, and interpretations are subjective in nature — different practitioners may interpret the same hexagram differently.
Divination accuracy: If the reading does not "come true" or does not match your expectations. Divination is for entertainment and reference purposes only and is not a guarantee of future outcomes.
User error: If you entered the wrong question, selected the wrong divination method, or made a mistake in casting your hexagram.
Lost access code: If you lose or forget your access code before using it. We recommend saving your access code immediately after purchase. We may be able to retrieve your access code if you contact us with the email used for purchase, but this is not guaranteed.
Expired access code: Access codes expire 7 days after purchase. We do not refund for expired access codes.

4. How to Request a Refund

If you believe you are entitled to a refund, please contact us at 6132513@qq.com with the following information:

Your name and the email address used for the purchase
The date of purchase
The access code (if available)
A clear description of the issue and why you are requesting a refund
Any relevant screenshots or error messages

We will review your request and respond within 2-5 business days. If your refund is approved, it will be processed to your original payment method within 5-10 business days, depending on your bank or card issuer.

5. Alternative Solutions

In many cases, we can resolve issues without a refund. Depending on your situation, we may offer:

Complimentary reading: A free additional reading if your original reading had a minor issue.
Access code extension: If your access code is about to expire and you haven't had a chance to use it, we may extend the validity period.
Access code retrieval: If you lost your access code, we may be able to retrieve it for you if you can verify your purchase.
Technical support: If you're experiencing a technical issue, we'll work with you to resolve it so you can use your reading.

6. Frequently Asked Questions

Q: I bought a reading but didn't like the interpretation. Can I get a refund?

A: Generally, no. Our readings are AI-generated interpretations based on traditional I Ching theory and are subjective. Different practitioners may interpret the same hexagram differently. We cannot guarantee that every reading will resonate with every user. However, if you believe there is a genuine error in the reading (e.g., wrong hexagram, garbled text), please contact us and we'll review it.

Q: I lost my access code. What should I do?

A: Contact us at 6132513@qq.com with the email used for purchase and the approximate date. We may be able to retrieve your access code. We recommend saving your access code immediately after purchase to avoid this situation.

Q: My access code expired. Can I get a refund or extension?

A: Access codes are valid for 7 days. We generally do not refund for expired codes, but if you contact us shortly after expiration with a reasonable explanation, we may consider an extension on a case-by-case basis.

Q: The reading was in the wrong language. Can I get a refund?

A: If the reading was generated in the wrong language due to a technical error on our end (not due to incorrect language selection by the user), please contact us and we'll either regenerate the reading in the correct language or issue a refund.

Q: I was charged twice for the same reading. What should I do?

A: Contact us immediately with the details of both charges. We'll investigate and refund the duplicate charge if confirmed.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new policy.

8. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

Email: 6132513@qq.com